Cancellation & Refund Policy

3.1. Cancellation Policy

• Users can cancel their subscription at any time from their account dashboard or by contacting support.
• If cancellation occurs within 12 hours of payment, a full refund (100%) will be issued.
• Cancellations made after 12 hours will stop automatic renewals but will not refund the current cycle.

3.2. Refunds for Downtime or Technical Issues

If the platform remains non-operational for 7 consecutive days or more due to internal technical issues (not user-side issues), you are eligible for:

• A pro-rata refund for the affected period, or
• An extension of your subscription validity (at our discretion).

3.3. Refund Process

• Refunds will be initiated to the original payment method within 7–10 business days post-approval.
• To claim a refund, email support@storybit.tech with your account details and proof of issue (e.g., screenshots, downtime logs).

3.4. Non-Refundable Circumstances

Refunds will not be issued for:

• Partial usage or user dissatisfaction with AI-generated results.
• Service interruptions caused by internet/connectivity issues on the user’s end.
• Breach of terms, abusive activity, or fraudulent account usage.

3.5. Compliance

This policy is framed under the Consumer Protection (E-commerce) Rules, 2020, and the Information Technology Act, 2000.